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RizeHer

Privacy policy

Last updated: April 22, 2026

RizeHer is operated by Vynza Pharmaceuticals Pvt. Ltd. ("we," "us," or "our"). This Privacy Policy explains what information we collect when you use rizeher.com, how we use it, and the choices you have.

We designed this policy to be readable. If anything is unclear, email us at support@rizeher.com.

Information We Collect

We collect personal information in three ways: what you give us, what we collect automatically, and what we receive from service providers.

What you give us

  • Name, email, phone number, and shipping address when you place an order or create an account.
  • Payment information, processed securely through our payment partners (we do not store full card details).
  • Health and lifestyle information you share through our quiz or customer support conversations.
  • Account credentials if you register.

What we collect automatically

  • Device information, browser type, IP address, and general location.
  • How you use the site: pages viewed, products clicked, cart activity, quiz responses.
  • Cookies and similar tracking technologies.

What we receive from others

  • Analytics and advertising partners (Meta Pixel, Google Analytics) send us aggregated data about how users interact with our site and ads.
  • Shipping and payment partners share delivery and transaction status.
  • Shopify, which powers our store, processes data on our behalf.

How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and refunds.
  • Maintain your account and remember your preferences.
  • Provide customer support and respond to your questions.
  • Send order updates, shipping confirmations, and transactional emails.
  • Send marketing communications, if you have opted in.
  • Show you relevant advertising on Meta, Google, and other platforms.
  • Understand how our site is used so we can improve it.
  • Detect fraud, protect against misuse, and keep the site secure.
  • Comply with Indian law, including FSSAI, GST, Companies Act, and IT Act requirements.

We do not sell your personal information. We don't receive money in exchange for transferring your data to third parties who would use it for their own independent purposes. We do share data with service providers and advertising partners as described below, and this sharing is not a sale.

Health-Related Information

When you take our quiz or contact our support team, you may share information about symptoms, cycle patterns, supplements you take, or health goals. We treat this information as sensitive personal data under the Information Technology (Reasonable Security Practices) Rules, 2011.

This information is used only to recommend products, respond to your questions, and improve our formulations and content. We do not share health information with advertisers. Aggregated, anonymised patterns may inform our product development.

Cookies and Tracking

We use cookies and similar technologies to make the site work and to understand usage.

Essential cookies keep the site functional: login sessions, cart contents, checkout.

Analytics cookies through Google Analytics collect anonymised data about site traffic and user behaviour. You can opt out by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Advertising cookies through Meta Pixel help us measure ad performance and show relevant products to you on Facebook and Instagram. Meta processes this data per its own Privacy Policy at facebook.com/privacy/policy. You can manage your ad preferences in your Facebook settings or opt out of interest-based advertising at aboutads.info/choices.

You can also disable cookies in your browser settings, though some parts of the site may not function correctly.

Who We Share Information With

We share personal information only in these situations:

  • Service providers we hire to run our business: Shopify (hosting and order management), Razorpay and similar payment processors, Delhivery, Blue Dart, DTDC and other logistics partners, Google and Meta for analytics and advertising, and customer support tools.
  • Legal requirements: when required by Indian law, court order, or to respond to lawful government requests.
  • Business transfers: if Vynza Pharmaceuticals is ever involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you in advance.
  • With your consent: any other sharing, we ask first.

Our service providers are bound by contract to use your data only for the services they provide to us and to protect it appropriately.

Your Rights

Under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate.
  • Delete your personal information, subject to legal retention requirements.
  • Withdraw consent you have previously given.
  • Opt out of marketing communications at any time via the unsubscribe link in our emails.
  • Port your data to another service.

Once the Digital Personal Data Protection Act, 2023 is fully notified and enforced, additional rights may become available. This policy will be updated accordingly.

To exercise any of these rights, email support@rizeher.com with the subject "Privacy Request" and include your full name and the email address on your account. We will acknowledge your request within 7 days and respond within 30 days.

Some information we are required to retain under Indian law: transaction records, tax invoices, and FSSAI-required product documentation. Retained data is not used for marketing.

Data Security and Retention

We use industry-standard security measures to protect your information, including encrypted connections, secure payment processing, and access controls. No system is perfect; if you suspect a security issue, contact us immediately.

We keep your information only as long as needed to provide our services, meet legal obligations, and resolve disputes. Account and order information is retained for 8 years to comply with the Companies Act, 2013, Income Tax Act, and GST record-keeping requirements. Marketing data is retained until you opt out.

Children

RizeHer products and services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

International Data Transfers

Our service providers, including Shopify, may process your data on servers outside India. When data is transferred internationally, we rely on contractual protections and compliance with applicable Indian data protection law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through the website or by email. The "Last updated" date at the top of this policy indicates when it was last revised.

Grievance Officer

If you have questions, complaints, or want to exercise your rights under Indian data protection law:

Grievance Officer

Vynza Pharmaceuticals Pvt. Ltd.

Email: support@rizeher.com

Phone: +91 8699228694

Address: Ground Floor, Plot 115, Phase 1, Industrial Area, Panchkula 134113, Haryana, India

We will respond to grievances within 30 days as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

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